Which of the following scenarios best demonstrates a project manager applying emotional intelligence (EQ) to improve project outcomes?
During a tense stakeholder meeting, the project manager deflects all difficult questions to the technical lead to avoid personal criticism.
The project manager enforces a strict policy of no personal discussions during work hours to maximize team productivity and focus.
Faced with a major project delay, the project manager focuses solely on re-calculating the schedule and assigning new deadlines without team consultation.
The project manager notices a team member seems withdrawn, schedules a one-on-one meeting to understand their concerns, and facilitates a discussion to resolve a newly discovered conflict.
The correct answer demonstrates multiple facets of emotional intelligence. By noticing a team member's change in demeanor (social awareness), initiating a private conversation to understand their perspective (empathy), and facilitating a resolution to an interpersonal conflict (relationship management), the project manager directly addresses an issue that could harm team morale and productivity. The other options describe actions that are either counterproductive to an emotionally intelligent environment or focus solely on technical or procedural aspects of project management, neglecting the human element.
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Project Management Fundamentals and Core Concepts
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