CAPM Practice Question

Performing direct observations of users interacting with the website and app allows Maria to gather detailed insights into the actual user experience and identify pain points as they occur. This method provides in-depth qualitative data on user behaviors, challenges, and how users navigate the website and app in real situations. Conducting workshops with internal stakeholders would not provide customer perspectives. Creating user surveys may gather feedback but might not capture detailed user behaviors and relies on customers accurately articulating their experiences. Reviewing project documentation from previous projects might not reflect current customer experiences or issues.