During the execution phase of a project, defects are found in the deliverables. To prevent future defects, what should the project manager consult to identify the processes for quality improvement?
The risk management plan
The quality management plan
The project charter
The communication management plan
The project manager should consult the quality management plan, which outlines the procedures for quality assurance and quality control. It includes the processes for continuous improvement to prevent defects by identifying and eliminating causes of poor quality. The other options, such as the project charter, risk management plan, and communication management plan, do not provide processes for quality improvement related to deliverables.
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