During project execution, a key stakeholder requests additional updates that are not specified in the communication management plan. What is the best action for the project manager to take?
Provide the additional updates to the stakeholder without changing the communication management plan.
Ignore the request as it falls outside the scope of the current plan.
Follow the existing change management process before making any immediate changes.
Deny the stakeholder's request, explaining that it is not part of the communication management plan.
The communication management plan is a subsidiary component of the overall project management plan. Any change to a subsidiary plan must be submitted as a formal change request and processed through integrated change control. Using the established change-management process ensures the request is evaluated, approved, documented, and communicated properly. Providing the updates informally risks misalignment and confusion, while refusing or ignoring the request can damage stakeholder relationships.
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Project Management Fundamentals and Core Concepts
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