During planning for a new customer self-service portal, several stakeholders worry that the finished product might not meet their needs. You have been asked to draft acceptance criteria that will guide development, testing, and final approval. Which approach will best ensure the criteria support objective evaluation and align with stakeholder expectations?
Document acceptance criteria after product delivery to reflect actual outcomes
Define acceptance criteria that are clear, testable, and agreed upon by stakeholders
Let the development team determine the acceptance criteria based on technical feasibility
Ensure that acceptance criteria are broad to accommodate future changes
Acceptance criteria that are clear, testable, and agreed upon by stakeholders create a shared understanding of what must be achieved before a deliverable can be accepted. This clarity enables objective testing and reduces the risk of rework or misunderstanding. Broad statements, criteria set only by the development team, or definitions written after delivery leave too much ambiguity and fail to capture stakeholder needs.
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Business Analysis Frameworks
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