CAPM Practice Question

During planning for a new customer self-service portal, several stakeholders worry that the finished product might not meet their needs. You have been asked to draft acceptance criteria that will guide development, testing, and final approval. Which approach will best ensure the criteria support objective evaluation and align with stakeholder expectations?

  • Define acceptance criteria that are clear, testable, and agreed upon by stakeholders

  • Ensure that acceptance criteria are broad to accommodate future changes

  • Document acceptance criteria after product delivery to reflect actual outcomes

  • Let the development team determine the acceptance criteria based on technical feasibility

CAPM
Business Analysis Frameworks
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