As a business analyst, you are defining acceptance criteria for a project feature that must accommodate rapidly changing customer preferences. What is the most effective approach to defining the acceptance criteria in this situation?
Develop acceptance criteria that include provisions for iterative refinement based on ongoing customer feedback.
Set acceptance criteria strictly based on the initial project scope document.
Use acceptance criteria templates from previous projects without modifications.
Postpone defining acceptance criteria until customer preferences stabilize.
Acceptance criteria should be drafted with the expectation that they will evolve. By allowing for iterative refinement-such as during backlog grooming or sprint reviews-the team can incorporate real-time customer feedback and keep the definition of done aligned with shifting preferences. Fixed, postponed, or recycled criteria lack this flexibility and can lead to features that no longer satisfy stakeholder needs.
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Business Analysis Frameworks
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