A project manager observes that team members are struggling with new project management software. What role should the project manager take on to help the team become proficient with the new tool?
Listener
Coach
Negotiator
Initiator
The correct answer is Coach. As a coach, the project manager guides team members in developing their skills and competencies, especially when adapting to new tools or processes. By providing training and support, the project manager can help the team become proficient with the new software.
Negotiator is not appropriate here since there is no conflict or need for agreement with external parties. Listener is important but insufficient in this scenario as action is needed to assist the team. Initiator involves starting new projects or processes, but the focus here is on helping the team adapt to an existing change.
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