A project manager observes that her team is experiencing low morale due to recent project setbacks. Which action best demonstrates her use of emotional intelligence to improve the team's performance?
Delegate the responsibility of motivating the team to a senior team member to increase buy-in.
Individually reprimand team members for their decreased productivity.
Schedule a meeting to acknowledge the team's stress and discuss strategies to overcome the setbacks.
Emphasize the need to stay on schedule and instruct the team to work extra hours, but promise to add this to lessons learned so it won't happen in future projects.
Emotional intelligence involves being aware of and managing one's own emotions, as well as recognizing and influencing the emotions of others. By acknowledging the team's feelings and facilitating an open discussion about the challenges they're facing, the project manager can foster a supportive environment. This approach can help address concerns, motivate the team, and collaboratively find solutions. Ignoring the team's emotional state or solely focusing on tasks without considering their well-being may lead to further disengagement.
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Project Management Fundamentals and Core Concepts
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