Following final acceptance of a custom software application, the client reports several functional defects during the agreed post-delivery support window. Under the contract, the project team must correct all validated defects without charging extra fees or issuing change orders. Which term best describes this contractual timeframe?
The warranty period is the time after project delivery during which the project team addresses any defects or issues identified by the client, at no additional cost. This ensures the product meets the agreed-upon standards and satisfies the client's needs. The maintenance period typically refers to ongoing support and enhancements beyond the initial scope, often under a separate agreement and may involve additional costs. The support phase can be a general term for providing assistance to the client, but it does not specifically imply the obligation to fix defects at no extra charge. The post-project review period involves evaluating the project's success and lessons learned, rather than addressing product defects.
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What is the purpose of the warranty period in project management?
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How does the warranty period differ from the maintenance period?
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What kind of issues are typically covered during the warranty period?