During a project meeting, two team members have a disagreement over the best approach to a task. As the project manager, you decide to bring them together to find a mutually beneficial solution that satisfies both parties' concerns. Which conflict resolution technique are you using?
Collaboration involves addressing the conflict by working together with all parties to find a solution that fully satisfies everyone's concerns. It is a win-win approach that requires open communication and cooperation. In this scenario, the project manager is facilitating an environment where team members can collaboratively resolve their disagreement. Compromise would involve each party giving up something to reach a middle ground, forcing would mean the project manager imposing a decision, and smoothing involves minimizing the issue without resolving the underlying conflict.
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What is the key difference between collaboration and compromise in conflict resolution?
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Why is collaboration considered a win-win approach in conflict resolution?
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When should a project manager use the collaboration technique to resolve conflict?