During a project, a vital system required for the next deliverable has failed. The support team is currently engaged in other tasks and cannot address the failure at this time. As the project manager, what is the BEST action to take?
Update the risk management plan to include potential system failures.
Have the project team focus on other tasks until the system is fixed.
Document the failure and wait for the support team to become available.
Escalate the issue to address the system failure as soon as possible.
Because the system failure directly impacts the project's progress, it's important to address it as soon as possible. Escalating the issue allows it to be prioritized and resolved faster. Simply documenting the failure and waiting may cause project delays. Having the project team focus on other tasks doesn't resolve the critical issue and may affect the project timeline. Updating the risk management plan is useful for future planning but doesn't fix the immediate problem affecting the current deliverable.
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What does it mean to escalate an issue in project management?
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What are the potential consequences of not addressing a system failure immediately?
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