An organization plans a critical software update that will cause system downtime during peak business hours. As the project manager, what is the most appropriate action to minimize impact on users?
Reschedule the update to off-peak hours without notifying users.
Proceed with the update during peak hours without notification to maintain project timelines.
Inform users in advance about the scheduled downtime.
Informing users in advance about the scheduled downtime allows them to prepare and adjust their activities accordingly, reducing negative impact. Proceeding without notification disregards user needs and can lead to dissatisfaction. Rescheduling without notification still leaves users unaware of the change. Canceling the update avoids immediate impact but may delay necessary improvements.
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Why is it important to notify users before scheduled downtime for a software update?
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How can businesses effectively communicate downtime schedules to users?
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What steps can a project manager take to minimize the impact of scheduled downtime?