A project team member has identified a critical issue that is impacting the project schedule. According to issue management best practices, who has the ultimate responsibility for ensuring the issue is properly tracked and resolved?
The correct answer is the project manager. In issue management, while a specific team member or subject matter expert might be assigned as the 'owner' to carry out the resolution tasks, the project manager holds the ultimate accountability for the entire issue management process. The project manager is responsible for logging the issue, tracking its progress, managing its impact on project constraints, and ensuring it is driven to a final resolution.
The project sponsor operates at a higher level, focusing on project alignment and providing resources, but does not manage day-to-day issues.
The team member who identified the issue is responsible for reporting it but may not have the authority or skills to manage its resolution.
The project management office (PMO) provides governance and support but does not typically take ownership of specific issues within a single project.
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