A project team is developing a new software application. During the development phase, they discover that a critical third-party service they rely on has suddenly become unavailable, causing a key feature to fail. This issue was not anticipated, and no contingency plans were made. The project deadline is approaching, and the team needs to deliver on time. What should the project manager do NEXT to address this issue?
Update the risk register and develop a contingency plan for future occurrences.
Develop an alternative solution to replace the unavailable service and document the actions taken.
Request an extension on the project deadline to allow time to address the issue properly.
Inform the stakeholders about the delay and adjust the project scope to exclude the affected feature.
The best course of action is to develop an alternative solution to replace the unavailable service and document the actions taken. This is implementing a work-around, which is a response to an unplanned issue that allows the project to proceed and meet its deadlines. While updating the risk register and developing contingency plans are important, they do not address the immediate problem. Requesting an extension or altering the project scope may not be feasible and could impact stakeholder satisfaction.
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