A project team has successfully deployed a new inventory management system. The project contract includes a 30-day period where the team must address any discovered bugs or system failures before the final sign-off. What is this period known as?
The post-implementation support period, sometimes called a warranty period, is a defined timeframe after a project deliverable has been handed over to the client. During this period, the project team addresses bugs and operational issues to ensure the deliverable functions as intended in the live environment. This is distinct from the quality assurance phase, which is a proactive process focused on preventing defects throughout the project lifecycle. It is also different from the project closing phase, as support is an activity that occurs before the final administrative closure of the project. The change control process is a formal procedure for managing scope changes, not a time period for support.
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