A project manager is preparing to implement a significant server upgrade that will require several hours of downtime. According to best practices for IT infrastructure change control, when should this activity be scheduled?
At the start of the workday to allow maximum time for troubleshooting
During peak business hours to ensure IT staff can observe the immediate impact
Immediately after the Change Control Board (CCB) approves the request
The correct approach is to schedule the upgrade during a pre-approved maintenance window, which is typically during off-peak hours like a weekend or overnight. This practice minimizes the disruption to business operations and the impact on users who rely on the server. Scheduling during peak hours would maximize disruption, and while having staff available is important, the primary goal is to reduce business impact. Scheduling immediately after approval ignores the crucial step of planning for minimal disruption.
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