A project manager is overseeing the implementation of a new enterprise resource planning (ERP) system. To ensure a smooth transition, the project manager schedules mandatory training sessions for all affected employees. Which project management activity does this action represent?
Scheduling training for employees on a new system is a key activity within organizational change management. OCM focuses on the 'people side' of change, ensuring that employees have the knowledge, skills, and support needed to adopt new processes and tools, which is crucial for project success. While the training might indirectly mitigate some risks, its primary purpose in this context is managing the organizational change. Scope validation involves formal acceptance of deliverables, and resource leveling is a technique to manage resource allocation; neither of these directly applies to user training for a new system.
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