A project manager is leading a network infrastructure upgrade. The vendor responsible for supplying and installing new server racks is consistently failing to meet the agreed-upon delivery dates outlined in the procurement contract. Which of the following is the BEST initial action for the project manager to take?
Immediately find a new vendor to take over the contract and mitigate further delays.
Instruct the project team to start working on tasks that do not depend on the server racks.
Review the vendor contract and schedule a meeting with the supplier to discuss the delays and a corrective action plan.
Update the project schedule and risk register to reflect the delays and inform stakeholders of the new timeline.
The correct action is to refer to the contract and communicate with the vendor to address the performance issue. The contract outlines the agreed-upon terms, conditions, and remedies for non-performance. Initiating a discussion based on the contract is the most professional and appropriate first step in managing vendor performance. Terminating the contract is a drastic step and should only be considered after other remedies have failed. Updating the project plan without addressing the root cause is reactive, not proactive. While documenting the issue is important, the primary action should be direct engagement with the vendor to find a solution.
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