A project manager is dealing with an issue that the project team cannot resolve on their own. According to best practices in issue management, what is the BEST next step the project manager should take to address the issue?
Postpone addressing the issue until the next project review meeting.
Document the issue and proceed with the project plan as scheduled.
Escalate the issue to the appropriate higher authority according to the escalation plan.
Assign additional resources to the team to help resolve the issue.
When an issue cannot be resolved by the project team, the project manager should escalate it to the appropriate higher authority according to the project's escalation procedures. This ensures that the issue receives the necessary attention and resources to be resolved effectively. Assigning additional resources to the team (Option B) may not help if the issue is beyond the team's capabilities or authority. Postponing the issue (Option C) can lead to project delays and increased risks. Merely documenting the issue without action (Option D) does not contribute to its resolution and may negatively impact the project's success.
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What is an escalation plan in project management?
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Why is simply documenting an issue not enough for resolution?
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How can postponing issue resolution negatively affect a project?