A company needs to perform a critical system update that will cause service downtime. As the project manager, which approach would BEST minimize customer disruption when scheduling this maintenance?
Perform the maintenance during peak hours to quickly address any arising issues.
Schedule the maintenance during off-hours but without notifying customers in advance to maintain security.
Schedule the maintenance during normal business hours to ensure staff availability.
Plan the maintenance during low-traffic periods determined by analyzing system usage.
Planning the maintenance during low-traffic periods determined by analyzing system usage is the best approach to minimize customer disruption. This ensures that the fewest customers are affected by the downtime. Scheduling during normal business hours to ensure staff availability prioritizes convenience for the staff but may impact more customers. Performing maintenance during peak hours increases the number of customers affected, even if issues can be addressed swiftly. Scheduling maintenance without notifying customers can lead to dissatisfaction due to unexpected service interruptions.
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What does it mean to analyze system usage for low-traffic periods?
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Why is minimizing customer disruption important during system maintenance?
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What are the potential consequences of scheduling maintenance during peak hours?