Your organization recently completed a three-year modernization program. As you finalize program closure, the CFO asks how the business will keep tracking the cost savings and service improvements promised in the business case once support shifts to operations. Which formal plan should you reference to demonstrate that these benefits will be preserved?
The benefits sustainment plan outlines owners, metrics, review cadence, and risk responses required after closure so that cost savings, service improvements, and other targeted outcomes continue over time. A transition plan focuses on handing over deliverables to operations, but does not detail long-term monitoring. Communications and quality plans address stakeholder information and product conformance, not benefit preservation.
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PgMP
Benefits Management
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