PgMP Practice Question
Your organization is running a strategic transformation program made up of five tightly linked projects-a new CRM rollout, large-scale data migration, mobile app development, analytics dashboard, and a user-training initiative. Each project has its own manager and schedule, yet recent steering-committee meetings have surfaced painful overlaps: duplicate vendor contracts, conflicting delivery milestones, and unclear accountability for benefit tracking. Stakeholders warn that, unless the teams stop working in silos, overlapping workstreams could raise program costs by 10 percent and delay benefits realization. Critical data-migration activities depend on analytics design decisions, and the mobile team needs environment access controlled by the CRM project.
As the newly appointed program manager, you must introduce a single mechanism that will establish uniform governance and escalation paths, coordinate resource allocation and dependency hand-offs, monitor progress against consolidated scope, schedule, cost and benefit baselines, and clearly link project outputs to the strategic objective of improving customer retention by 15 percent within 12 months.
Which approach will best deliver these outcomes and strengthen collaboration among the different project teams? Choose one option.
Scope, schedule, and budget baselines created separately for each project
A specialized matrix that details staff assignments across multiple projects
An integrated plan defining governance, resource usage, and baselines for various efforts
A consolidated document listing each project's completed tasks