PgMP Practice Question
Your organization has just completed a three-year digital-transformation program that replaced legacy systems and launched a customer self-service portal across four business units. The steering committee has asked you, as program manager, to prepare the final close-out plan for next month's gate review.
Stakeholders are pulling in different directions:
- The CFO wants an immediate financial reconciliation to release unused funds.
- Procurement is anxious to terminate outstanding vendor contracts to avoid additional liabilities.
- Functional managers are pressuring HR to release program staff so they can be reassigned to new initiatives.
Several executives, however, are worried that the hard-won insights and undocumented work-arounds developed during the transformation will be lost once resources are dispersed. To mitigate that risk and satisfy governance requirements for knowledge retention, which activity should you emphasize first in the close-out plan?
Release program personnel to their functional managers in accordance with the workforce reallocation policy
Issue stop-work notices and formally close all remaining supplier contracts
Complete cost-variance analysis and submit the financial closure package to the finance director
Facilitate lessons-learned workshops, compile findings, and archive program documentation in the enterprise knowledge repository