PgMP Practice Question
You are the program manager for a multi-year digital transformation initiative aimed at increasing enterprise-wide efficiency. The program has three component projects: an infrastructure upgrade, a new software deployment, and an organization-wide training initiative. A recent program review reveals several conflicting data points: the infrastructure project is two months behind schedule, potentially delaying a 'cost savings' benefit. Concurrently, the software deployment team has identified an emergent synergy that could significantly boost the 'user productivity' benefit, though this is not yet quantified. Meanwhile, the training component is providing raw weekly reports showing mixed user adoption sentiment. The program sponsor is growing anxious about the delays and has requested an immediate update on the program's value. What is the most effective action to take to maintain the integrity of the benefits register and manage stakeholder communications?
Pause all updates to the benefits register until the infrastructure delay is fully resolved and the new synergy is quantified to avoid communicating an incomplete or inaccurate picture to stakeholders.
Consolidate the progress updates, including the quantified impact of the delay, a preliminary analysis of the new synergy, and synthesized user sentiment trends, and present this integrated view at the next formal communication checkpoint.
Convene a special meeting with the sponsor to present the raw user sentiment data and discuss the infrastructure delay, promising a revised benefits register later.
Update the benefits register to exclusively highlight the potential productivity synergy from the software team and present this in the next scheduled report to bolster sponsor confidence.