Crucial Exams

PgMP Practice Question

Wingate Services has authorized a program to streamline customer onboarding across several product lines. The CEO states that the company must achieve "faster time-to-revenue" and "improved customer retention" within two years. Before decomposing the vision into benefits and component projects, what should the program manager do first to ensure these statements are captured as business objectives?

  • Draft a customer-success training curriculum to support the new onboarding process.

  • Collect detailed technical requirements for automating the onboarding workflow.

  • Confirm with functional managers how many full-time equivalents can be assigned to onboarding projects.

  • Translate the CEO's statements into specific, measurable business objectives and document them in the program charter and benefits register.

PgMP
Strategic Program Alignment
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