Which of the following metrics is most effective for assessing the quality of deliverables in a program management governance framework?
Schedule performance index
Stakeholder satisfaction score
Number of defects per deliverable
Program budget variance
The number of defects per deliverable directly measures the quality of the program's outputs, providing clear insight into the deliverables' integrity and reliability. Program budget variance focuses on financial performance, stakeholder satisfaction score gauges stakeholder perceptions, and schedule performance index assesses adherence to timelines, none of which specifically measure deliverable quality.
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