Which contract document outlines measurable targets for third-party providers and clarifies how results are validated?
Request for quote
Statement of work
Resource plan
Service level agreement
A Service Level Agreement (SLA) sets performance thresholds, measurement methods, and responsibilities so both parties understand what will be monitored. A statement of work defines deliverables but often lacks detailed tracking protocols. A resource plan addresses staffing and materials. A request for quote primarily collects pricing details without outlining performance validation.
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