Midway through a multi-year digital-transformation program, the program manager learns that the first product increment will go live in two months. Operations leaders worry about ownership gaps and post-go-live defects. To minimize disruption and preserve benefits, what should the program manager ensure is in place before authorizing deployment?
A transition plan co-developed with operations that lists hand-over tasks, responsible owners, acceptance criteria, and 90-day support measures
A sign-off letter confirming the system passed initial functional testing and can be released to users
A lessons-learned log summarizing project execution issues for future reference
A vendor maintenance contract that transfers warranty responsibility immediately after development ends
A formal transition plan-developed with operations-details hand-over tasks, accountable owners, acceptance criteria, and post-deployment support. This framework secures ownership and readiness, enabling seamless integration and sustained benefits. Merely shifting warranty to a vendor, relying on a functional-test sign-off, or compiling lessons learned fails to address ownership, acceptance, and support needs.
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PgMP
Benefits Management
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