During the closure phase of a multi-year program to deploy a global CRM platform, the program manager is preparing the program transition strategy. Which critical objective must this transition strategy achieve in order to comply with PMI guidance on benefits transition?
Outline the content, frequency, and channels of communications for executive and end-user stakeholders during the final steering-committee meetings.
Establish the governance framework for monitoring residual program risks and assigning risk owners.
Ensure the CRM capabilities, supporting documentation, and resources are accepted by operations so that the forecasted benefits can be sustained.
Define key performance indicators and reporting cadences for tracking program cost and schedule variance during the remaining work.
The transition strategy must guarantee a smooth hand-off of the CRM capabilities, documentation, and resources to the operational organization so that the forecasted customer-value benefits can continue after the program ends. While risk governance, performance reporting, and stakeholder communications are all important management activities, they are not the primary focus of the transition strategy, whose central purpose is the integration of deliverables into ongoing operations and the sustainment of benefits.
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PgMP
Benefits Management
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