During mobilization of an enterprise-wide transformation program, the program manager must quickly build the conflict-resolution and negotiation skills of 25 cross-functional stakeholder representatives. Four different training approaches are being considered. Given that the stakeholders need realistic practice with two-way dialogue and immediate behavioral feedback, which methodology will BEST develop their engagement and communication skills?
Asynchronous micro-learning modules with quizzes
Structured role-play exercises facilitated by trained observers
Panel discussion where executives share lessons learned
Structured role-play places participants in realistic sponsor-stakeholder situations, forcing them to articulate positions, decode non-verbal cues, and adapt their messaging while a facilitator provides real-time feedback. Comparative studies show that this experiential approach produces significantly larger gains in communication competence than passive formats such as panel discussions, classroom lectures, or asynchronous micro-learning, which supply information but do not immerse learners in live interaction.
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PgMP
Stakeholder Engagement
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