PgMP Practice Question
During closure of a two-year global marketing-automation program, the program manager convenes a final review with the executive sponsor and representatives from sales, compliance, and IT. The sponsor stresses that the team solved integration gaps, tuned lead-scoring algorithms, and addressed unexpected privacy regulations in several new regions. Team members captured dozens of observations in scattered email threads, chat messages, and personal notebooks, but nothing has been consolidated.
The IT architect proposes a single two-hour lessons-learned workshop followed by distribution of the slide deck to senior managers. The compliance director worries that without proper tagging, future programs targeting different geographies will be unable to locate the relevant compliance work-arounds. Meanwhile, the PMO has recently deployed an enterprise knowledge repository that supports keyword search, metadata tagging, and role-based access. The sponsor asks the program manager to recommend how the team should package and transfer knowledge so that upcoming product-launch programs can quickly retrieve it during planning and risk assessment.
Which approach should the program manager take to ensure the lessons are easily accessible across the organization?
Enter vetted summaries into the PMO's enterprise knowledge repository, apply standardized categories and metadata, and notify all functional and project teams that it is available.
Schedule the lessons-learned workshop, capture comments in a slide deck, and distribute the deck by email to a limited leadership list.
Combine the observations into a single spreadsheet on a restricted network drive that only program managers can view.
Ask each team lead to place their notes in a private folder and share them only when another program submits a request.