During a multi-year digital transformation program, the PMO reviews KPIs at the first quarterly governance session. Management wants metrics that will reveal emerging issues early enough to protect the expected productivity benefits. Which type of performance measurement should the program manager propose?
Earned-value metrics limited to schedule and cost variances
Compliance metrics that simply compare outputs against documented standards
Leading indicators that track input trends and predict future outcomes
Lagging indicators that report achieved results after deliverables are completed
Leading indicators are forward-looking KPIs that measure inputs or early activities and therefore signal when outcomes may be at risk, giving the PMO time to intervene and preserve benefits. Lagging indicators report results only after completion, compliance metrics verify adherence without predicting performance, and focusing only on schedule and cost ignores other factors that could jeopardize benefits.
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PgMP
Governance
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