During a mid-point governance review of a complex enterprise-wide ERP rollout, the program manager learns that a critical cloud provider may be acquired, increasing the probability of service disruption across multiple projects. The infrastructure project lead argues the risk should be resolved within the project team, while executives request visibility. Which governance procedure will guide the program manager in deciding whether and how to elevate this risk to higher authority?
Escalation policies and procedures define the thresholds, authority levels, and decision paths for raising risks beyond the project level. By consulting these policies, the program manager can determine whether the potential service disruption meets predefined escalation criteria and, if so, route the issue to the steering committee or executive sponsors. Benefits realization tracking, phase-gate criteria, and the communications matrix are important governance artifacts, but none specifically dictate when or how to elevate risks.
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PgMP
Governance
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