Crucial Exams

PgMP Practice Question

As the program manager for a critical, enterprise-wide ERP implementation aimed at modernizing global supply chain operations, you have identified over 200 stakeholders. An initial power/interest grid has been developed. Now, several weeks into the program, significant conflicts are surfacing. The head of European logistics, known for resisting centralized IT initiatives, is insisting on major customizations that contradict the core strategic objective of process standardization. Concurrently, the North American sales division, a key supporter of the program, is expressing serious concerns that the proposed user interface will negatively impact their order entry efficiency, potentially harming revenue. The program steering committee is becoming concerned about these emerging conflicts and their potential to derail the schedule, demanding a clear path forward that protects the program's strategic value. Given this complex stakeholder landscape, what is the most effective next step for you to systematically manage these relationships and ensure continued alignment with the program's benefits?

  • Create a detailed RACI chart for all upcoming program deliverables to clarify the roles and responsibilities of the European logistics and North American sales teams.

  • Refine the stakeholder analysis by developing a comprehensive stakeholder engagement assessment matrix to map each stakeholder's current and desired engagement levels, then use this to formulate targeted communication and influencing strategies.

  • Organize a mandatory, program-wide town hall meeting to present the program's strategic objectives and reiterate the importance of process standardization.

  • Immediately escalate the conflicting demands from the European logistics and North American sales heads to the program steering committee for a decisive resolution.

PgMP
Stakeholder Engagement
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