A program manager overseeing a large-scale technology integration discovers that component project teams are using inconsistent criteria for escalating risks and making key design choices. This has resulted in conflicting project outcomes and strategic misalignments. To resolve this systemic issue, what is the most critical action for the program manager to take?
Organize a series of mandatory workshops to have the project teams collaboratively resolve each conflicting decision.
Mandate the use of a single, unified project management information system (PMIS) for all component projects.
Establish a program governance framework that defines decision-making authority, standardized processes, and clear escalation paths.
Request additional funding from the program sponsor to cover the costs associated with realigning the divergent projects.
The correct answer identifies that implementing a comprehensive program governance framework is the most critical and systemic solution. This framework establishes the necessary structures, roles, and processes for consistent decision-making and strategic alignment, directly addressing the root cause of the problem. While other actions might provide temporary relief or address symptoms, they do not offer a foundational, long-term solution.
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PgMP
Program Life Cycle Management
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