A program manager overseeing a large-scale infrastructure upgrade notices that multiple component projects are repeatedly experiencing integration failures during acceptance testing. Initial troubleshooting by the project teams provides only temporary fixes, and similar issues reappear in subsequent test cycles, threatening key program milestones. To permanently resolve these recurring failures, which of the following should the program manager do first?
Escalate the issue to the steering committee and request additional budget for contingency.
Revise the program's quality management plan to include more stringent testing criteria.
Direct the project managers to update their individual issue logs with more granular detail.
Initiate a root cause analysis to identify the fundamental source of the integration defects across the projects.
The most effective first step is to conduct a root cause analysis (RCA). This technique is designed to uncover the fundamental source of a recurring problem, rather than just addressing its symptoms. While updating issue logs, revising the quality plan, or escalating for more budget are all potential program management activities, they do not address the underlying cause of the repeated failures. Updating logs is a documentation step, not an analysis. Revising the quality plan is a potential outcome of the RCA, and escalating for budget without understanding the core problem is premature.
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PgMP
Program Life Cycle Management
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