Crucial Exams

PgMP Practice Question

A program manager leads a digital transformation initiative with a clear vision: "To create a seamless, integrated customer experience across all digital touchpoints, driving a 20% increase in customer loyalty." During a review, a key stakeholder insists on re-prioritizing resources for a new sales analytics tool that only indirectly supports the vision. What is the program manager's most effective action to uphold the program's guiding purpose?

  • Initiate a separate, fast-tracked project for the tool to avoid disrupting the main program's schedule and resource plan.

  • Decline the request by explaining that it falls outside the approved program scope and roadmap as documented in the program charter.

  • Immediately accommodate the stakeholder's request to maintain the relationship, and plan to integrate the new work into the program's vision later.

  • Facilitate a discussion with the stakeholder and governance board, using the program vision and business case to evaluate the request's alignment with strategic objectives.

PgMP
Strategic Program Alignment
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