A program manager is tasked with establishing a new information repository to support organizational best practices, as outlined in the program governance standards. What is the most critical initial action the program manager should take to ensure the repository is effective and utilized across the organization?
Establish a standardized framework, including templates and categorization, for how lessons learned and best practices are to be submitted and stored.
Begin by populating the repository with all available documentation from a recently completed successful program to provide an immediate example.
Develop and deliver a comprehensive training program for all project managers on the importance of contributing to the repository.
Select and procure a state-of-the-art knowledge management software tool to host the repository.
The correct answer is establishing a standardized framework for how information is collected, categorized, and tagged. This is the most critical foundational step. Without a standardized structure, the repository will quickly become disorganized and difficult to search, which will discourage its use. While selecting a tool, training staff, and collecting initial documents are all necessary activities, they should follow the establishment of a clear and consistent framework for managing the information. A standardized process ensures consistency and usability, which are key to the repository's long-term success and adoption.
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PgMP
Governance
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