A program manager is preparing to negotiate support from key stakeholders for a new initiative. To ensure alignment with the program objectives, what should the manager establish during these negotiations?
Key performance indicators (KPIs) that measure program benefits.
A list of program risks identified.
Technical specifications for program deliverables.
Establishing key performance indicators (KPIs) gives all parties objective, measurable criteria for the intended program benefits. These metrics clarify what success looks like and allow both the program manager and stakeholders to track progress and verify that results remain aligned with strategic objectives. The other options-a list of risks, detailed technical specifications, or a milestone schedule-are useful artifacts, but none of them serve as benefit-focused acceptance criteria during stakeholder negotiations.
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PgMP
Stakeholder Engagement
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