A program manager is overseeing the closure of a complex, three-year strategic transformation program. Senior leadership is eager to reallocate the core team to a new, high-priority initiative and has requested an expedited closure process. How should the program manager best balance the need for speed with the responsibility of capturing and disseminating valuable program insights for organizational benefit?
Delegate the lessons learned documentation to individual project managers and aggregate their reports after the core team has transitioned to the new initiative.
Conduct a series of informal exit interviews with key team members and compile a summary report exclusively for the program sponsor.
Organize a formal, facilitated post-program review workshop with key stakeholders and the core team, documenting findings in the organization's knowledge management system before releasing the team.
Prioritize the immediate transition of operational sustainment and financial closure, scheduling the lessons learned review for a later date once the new initiative is stable.
The correct action is to organize a formal, facilitated post-program review workshop with key stakeholders. This approach ensures that integrated, program-level insights are systematically captured and documented in the organization's knowledge management system before the team's collective memory is lost. Delegating the task, conducting informal interviews, or postponing the review all introduce significant risks of incomplete, disjointed, or lost information, undermining the strategic goal of organizational learning and improvement.
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PgMP
Program Life Cycle Management
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