A program manager is overseeing several projects that rely on common technical specialists. Two of the project managers cannot agree on how to allocate the same senior engineer’s time and have asked the program manager to intervene. Which approach is best for ensuring this conflict is resolved according to established governance processes and procedures?
Hold separate conversations with the project managers and override any established oversight procedure
Notify the governance board and document a resource escalation request based on standard guidelines
Postpone the decision until the next general leadership meeting instead of escalating it now
Reassign the engineer to the highest-paying project without consulting the governance board
Formally escalating through the standard process ensures alignment with the organization’s rules for handling conflicts. This includes documenting the issue, submitting an escalation request, and involving the governance board if local resolution fails. One of the incorrect options ignores the established oversight requirements, another waits without actively following procedure, and another bypasses the governance structure by making unilateral adjustments. Proper governance involves transparency, documented decision-making steps, and stakeholder accountability.
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PgMP
Governance
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