A program manager is leading a new digital transformation initiative and observes that several key stakeholders have conflicting expectations about the program's outcomes and timelines. Which of the following actions represents the most effective initial step for the program manager to align these diverse expectations?
Increase the frequency of progress update meetings with all stakeholders.
Immediately develop a detailed risk register based on the conflicting expectations.
Schedule separate, individual meetings with each stakeholder to understand their specific desires.
Establish and communicate a clear charter defining the program's goals, scope, and measurable benefits.
The most effective initial step in managing and aligning stakeholder expectations is to establish and clearly communicate the program's goals, scope, and intended benefits. This creates a common understanding and a baseline for all future discussions and decisions. While communication plans, risk analysis, and individual meetings are important, they are subsequent actions that build upon a clearly defined set of objectives.
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PgMP
Stakeholder Engagement
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