A program manager is completing a technology deployment aimed at improving the company's internal communication system. To ensure the ongoing effectiveness and benefits of the new system, what should be a key element of the transition plan to operations?
Developing a plan to address system issues and failures.
Creating a plan to internally promote the new communication system.
Listing software licenses and their expiration dates.
Establishing a support framework for users and technical teams to manage and utilize the system effectively.
Implementing a comprehensive support framework for users and technical teams ensures the system is effectively managed and utilized over time, thereby sustaining the program's benefits. While keeping track of software licenses, promoting the system, and addressing system issues are relevant, they do not directly ensure long-term effectiveness and benefit sustainment.
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What is a support framework in the context of technology deployment?
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Why is a support framework more critical than other elements, like tracking software licenses or promoting the system?
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How can a support framework sustain the program's benefits over time?
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PgMP
Benefits Management
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