Crucial Exams

PgMP Practice Question

A program manager for a new global e-commerce platform is facing pressure from the steering committee, who are concerned that rapid feature delivery is compromising product quality. Customer feedback from pilot projects reveals numerous bugs. To demonstrate the program's commitment to improving product stability and responsiveness to customer issues, which KPI is most appropriate for the program manager to prioritize in their reports to the committee?

  • Defect escape rate

  • Number of test cases executed per sprint

  • Customer satisfaction (CSAT) score variance

  • Rate of defect resolution

PgMP
Program Life Cycle Management
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