Crucial Exams

PgMP Practice Question

A program manager for a multi-year technology transformation finds that cost and schedule are tracking 5% ahead of plan. However, a key KPI for a recently deployed component-user adoption-is 20% below target, jeopardizing long-term benefits. The program sponsor, focused on the positive financial metrics, wants to accelerate the next phase. What is the program manager's most critical next step?

  • Initiate a root-cause analysis on the low user adoption, engaging business and project stakeholders to assess the impact on the benefits realization plan.

  • Re-allocate the budget surplus to the program's next phase to leverage the schedule gains as requested by the sponsor.

  • Authorize the closure of the component project since it met its technical scope and schedule, and document the adoption issue as a lesson learned.

  • Escalate the conflicting performance data to the steering committee and request their decision on whether to prioritize speed or user adoption.

PgMP
Program Life Cycle Management
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