A program manager for a large-scale digital transformation initiative notices that component project teams are developing deliverables that, while technically correct, do not integrate well or align with the overarching strategic goals. Stakeholders are becoming confused about how various project outputs combine to create the intended business value. Which action should the program manager take first to address this misalignment?
Escalate the issue of scope creep and stakeholder confusion to the program steering committee for guidance and a decision.
Refine the program Work Breakdown Structure (WBS) to ensure each work package clearly maps to a specific program benefit and deliverable.
Immediately implement a more stringent change control board for all component projects to prevent further scope creep.
Conduct a series of workshops to re-communicate the program charter and high-level vision to all stakeholders and project teams.
The correct action is to refine the program Work Breakdown Structure (WBS). A program-level WBS is a critical tool for hierarchically decomposing the program's scope into components, work packages, and deliverables. By ensuring each element of the WBS clearly maps to a specific program benefit, the manager can create a direct line of sight from the detailed work of component projects to the strategic objectives of the program. This addresses the root cause of the misalignment. Implementing a change control board is reactive, re-communicating the vision is helpful but lacks detailed guidance, and escalating immediately bypasses the program manager's responsibility to structure the work for clarity and alignment.
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PgMP
Program Life Cycle Management
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