A program manager for a large-scale digital transformation discovers that several key projects are using disparate reporting tools and methodologies inherited from previously siloed departments. This is causing inconsistent data and an inability to accurately track progress against strategic objectives. To remedy this, what is the most appropriate initial action for the program manager to take?
Escalate the issue of inconsistent reporting to the program's governance board and request a decision.
Develop and implement a program governance plan that mandates standardized reporting metrics and processes.
Facilitate a series of workshops with all project managers to build consensus on a common set of tools.
Immediately mandate that all projects adopt the reporting tool most frequently used within the program.
The most appropriate initial action is to develop a comprehensive program governance plan. This plan establishes the authoritative framework, including standardized policies, procedures, and required tools, to ensure consistency and alignment across all component projects. Mandating a single tool without a framework is a tactical, short-term fix. Facilitating workshops is a valuable part of the process but should be done within the context of implementing an already-defined governance plan. Escalating to the board without a proposed solution is a dereliction of the program manager's responsibility to manage the program.
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PgMP
Governance
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