A program manager for a global platform consolidation initiative is facing significant pushback. Stakeholders from different regions are advocating for unique requirements that conflict with the program's primary goal of standardization. To balance strategic objectives with stakeholder needs and gain consensus on a unified requirements baseline, which action should the program manager take first?
Escalate the conflicting requirements to the executive sponsor and recommend a formal change control process for all regional requests.
Conduct a series of facilitated workshops with key regional representatives to negotiate trade-offs and define a core set of requirements.
Send out a detailed survey to all stakeholders to quantitatively rank the priority of each conflicting requirement.
Perform a detailed document analysis of each region's existing systems and regulatory constraints to create a master requirements list.
The correct action is to conduct facilitated workshops. In a complex program with conflicting requirements from diverse stakeholders, facilitated workshops are the most effective method for negotiating trade-offs, fostering a shared understanding, and building consensus on a core set of requirements. This approach directly addresses the need for collaboration and alignment. While analyzing documents, escalating to a sponsor, or sending surveys are plausible actions, they are not the most effective first step for achieving consensus and resolving conflicts collaboratively.
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Why are workshops considered the best technique for gathering and aligning detailed requirements in programs?
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What are the key characteristics of interviews, and why are they less effective for requirements alignment in programs?
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What are some scenarios where surveys or document analysis would be more appropriate than workshops?
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PgMP
Strategic Program Alignment
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