A program manager for a digital transformation initiative is presented with a request from a key stakeholder to add a significant new feature to a constituent project. The stakeholder argues it aligns with an emergent business strategy. To ensure proper governance and strategic alignment, what is the program manager's most appropriate initial action before proceeding?
Consult the program's scope baseline to determine if the request falls outside the approved boundaries.
Draft a new work breakdown structure (WBS) for the proposed feature to estimate the required effort.
Instruct the relevant project manager to begin a detailed impact analysis on their project's cost and schedule.
Initiate a change request to update the program charter to reflect the new strategic objective.
The program manager's first step should be to consult the scope baseline. This artifact, consisting of the approved scope statement, WBS, and WBS dictionary, is the definitive reference for the program's boundaries. Evaluating the request against this baseline is the correct initial step in the change control process. Immediately drafting a new work breakdown structure or directing a project manager to analyze impacts are premature actions that bypass the foundational step of determining if the request is truly out of scope. Updating the program charter is a significant step that would only follow a formal, approved change request.
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PgMP
Program Life Cycle Management
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